Zenoti Unveils Always-on Call Answering Feature AI Receptionist

Leading global cloud software provider Zenoti (www.zenoti.com) has announced the launch of AI Receptionist, a sophisticated new always-on, AI-powered call answering and customer engagement  function designed to reduce missed calls, optimise revenue opportunities and enable medical aesthetic clinics to deliver a more personalised, efficient service around the clock. 

Zenoti data shows that on average, businesses miss around 35% of calls each month, with a large share of those coming in after hours. It also reveals that customers are not prepared to wait, with the majority (83%) unprepared to stay on hold for more than five minutes, with nearly half hanging up after just three.

As part of Zenoti’s AI Workforce initiative, designed to support businesses around the clock by automating routine tasks and accelerating growth, AI Receptionist maximises the revenue potential of each call by answering instantly, logging enquiries, and providing real-time booking and appointment rescheduling opportunities when staff are either at home or with clients during busy periods. Not only does this empower business owners to convert 100% of customer calls into revenue opportunities, but as all calls are answered in the brand’s tone of voice, it also allows businesses to maintain a truly personalised service.

Seamlessly integrated into Zenoti’s sophisticated platform, AI-Receptionist is built directly into Zenoti’s AI-powered phone service (HyperConnect Voice), so that no additional setup is required. It works with existing telephone numbers, guest records, appointment books, membership settings, POS and communication tools to transform your front desk effortlessly.

AI Receptionist doesn’t just handle scheduling; it actively identifies upsell and cross-sell opportunities right at the point of booking. Customers love and want this kind of personalisation, with 64% of salon and spa regulars saying AI should deliver tailored recommendations, and they’re more likely to rebook when they feel those suggestions are relevant.

With Zenoti’s AI Receptionist, recommendations are driven by real client data (not generic scripts), helping staff capture more revenue per appointment while still delivering a seamless, guest-first experience. However, if a request requires the human touch, the AI Receptionist passes the call to a team member, along with full conversation context so that the team member can pick up the call right at the point that AI-Receptionist left off.

Geraldine Fusciardi, Zenoti Senior VP for Europe (pictured), comments, “We’re delighted to have launched AI Receptionist to our UK customers. Data shows that 75% of consumers expect a 24/7 service, but up until now, most businesses have been unable to respond to this modern-day demand, resulting in both lost customers and revenue. Sophisticated, AI-powered digital receptionist tools such as Zenoti AI-Receptionist are helping to reshape the industry, improving service, and giving businesses the competitive edge. The aim isn’t to replace traditional roles, but to support teams and allow businesses to deliver the level of service that customers want. This not only transforms the front desk, but also the revenue and growth potential of businesses that otherwise may have been lost.”

AI Receptionist key benefits include capturing after-hours leads and unlocking upselling opportunities, reducing no-shows and filling empty appointment slots, and freeing up human staff to keep operations running smoothly whilst allowing more meaningful and personal in-salon interactions.

Professionals wishing to find out more about AI Receptionist can visit Zenoti AI Receptionist | Always On for further information.