Why You Should Use Net Promoter Score in Your Business

This presentation is hosted by Ron Myers, Director of The Consulting Room Group.

Effectively measuring customer experience is vital in any business – especially a service orientated one where you are trying to build a positive reputation and hopefully referrals. The Net Promoter Score (NPS) is used by many of the world’s leading companies; however, only a handful of clinics within our industry sector have so far adopted this tool. NPS is a simple, but very powerful way of objectively measuring your client’s overall experience of your service and provides a very useful leading indicator of both positive and negative trends in your business.