As many of you know, I have 15 years’ experience co-owning a medically-led aesthetic clinic, so I intimately understand how important all members of the team, in their different supportive roles, are to the success of an aesthetic business.
However, team members who are not practitioners are rarely featured in aesthetic industry publications or webinars, so I thought I had put that right by interviewing Monique Budden who works as a receptionist at Elite Aesthetics in Kent.
We discuss her varied role as front of house in a busy aesthetic clinic; what qualities she feels are important to be successful in the role alongside hints and tips that may help receptionists in your aesthetic business.
Monique also discusses how the Receptionist Telephone Training course in the Consulting Room Academy of our Members Area helped her with a structure to handle telephone enquiries more successfully.
This 30-minute webinar showcases the multiple skills that successful receptionist/front-of-house members of an aesthetic clinic/salon team need, especially when we can all return to work as it is likely that the front-of-house team will be at the sharp end of a busy few months.
