Navigating Compliance: Insights from Citation Plc Experts

Craig Lowe
By Craig Lowe

Since 2021, Craig has played a crucial role in ensuring a seamless experience for all our valued Members throughout their journey.

From managing unique Health & Safety hazards and risks such as those surrounding treatments and medicines, electrical safety and infection control to correctly identifying the employment status of locums, we know that aesthetics practices face specific challenges and opportunities. Managing your workforce and keeping them safe is important to you. But the reality is time-consuming.
We are on hand to give you all of the support you need – whether it is face-to-face or on the phone. Citation support gives you extra time to focus on what you do best: Running your business.
Citation has created a suite of products designed specifically to support you in the day-to-day operations of your aesthetics business.
With solicitors in short supply, and charging a premium for their services, time and advice, we want to make their services as flexible and accessible as possible for any business in need, while giving you the certainty of expert advice at a fixed, controllable cost.
Why Citation
  • 25 years of nationwide experience - They have been protecting businesses up and down the country since 1995.
  • Experts you can trust - Work with their highly qualified HR & Employment Law specialists, all of whom are either solicitors, barristers or have many years of commercial HR experience, working in aesthetics practices just like yours, so are well versed in your challenges and how to tackle them.
  • Access 24/7, 365 support - There is always an expert on hand to provide guidance and advice. We are only ever a phone or video call away. Members can call them as many times as they need to with no hidden charges or time limit.
  • Pragmatic, bespoke guidance - They are not one-size-fits-all. Their range of compliance solutions are designed specifically for your business situation.

Business Assist

Free as part of your Consulting Room Membership, Business Assist offers a simple approach to managing Health and Safety, HR and employment law compliance.
If you're looking for a comprehensive solution to address the legal compliance aspects of Health & Safety and Human Resources within your aesthetic business, then Business Assist is the perfect resource for you. It is a tailored online platform that offers aesthetic-specific best practices, guidance, and template documentation. With Business Assist, you can confidently handle these crucial functions in-house, ensuring that you minimise the risk of claims and disputes. This proactive service is designed to provide a robust framework, empowering you to navigate the legal landscape with ease and confidence.
Consulting Room Members Get FREE Access to Business Assist Which Includes:
  • Unlimited access to the aesthetic sector-specific web portal.
  • Access to online HR management software, including specimen letters on all aspects of employment and termination, policies, sector-specific contracts, employee handbooks and detailed guidance notes on all aspects of HR & employment law compliance. There are also additional sections on recruitment, equal opportunities, grievance, disciplinary and termination.
  • Online Health & Safety assistance including the full range of sector-specific risk assessments with guidance notes on how to complete them, detailed specimen action plans for each topic and additional sections on food safety and work equipment.
  • The website is supported by a business-hours helpline.
  • On-going support – the alert service highlights forthcoming changes in legislation and approved codes of practice. The website is continuously updated to reflect changes in current legislation and best practices to ensure compliance at all times and the introduction of new legislation will always be highlighted in advance.


What Businesses Say About Citation

Really approachable and always willing to help and go that extra mile. During COVID-19, we would have been stuck without Citation.

- Claire Taylor, Arrow Industrial Group


Without Citation’s services over the years, I would have given up!

- Craig Lewis, Key Surgical Limited

Kick Things Off With Citation Today

Get in touch with Citation to organise a FREE AUDIT of your business and start saving time, stress and money.
Simply call 0345 844 1111 or click here for more information.
Remember to quote 'Consulting Room’ when enquiring to access preferential rates.
Membership - CR

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