Culture is King: You Get What You Tolerate

Have you ever hired someone, and they didn’t work out?

Do you remember how eager and positive they were during their interview and their first few weeks?

Fast forward a few months and where has that optimism gone?

Why are they sometimes late, often on their phone, or not interested in the targets you have agreed with them?

What happened to cause this gradual deterioration?

Why don’t they care about your practice and patients as much as you do?

One word: Culture.

The culture of your practice gradually taught your new team member what was acceptable and normal. They learnt ‘the rules of the game’ from the rest of your team, picking up bad habits and often resorting to the minimum level of effort needed just to get by. They adapted to their new environment by working out how things were done, by watching and learning from others, including you and just went with the flow.

Culture isn’t just values and mission statements thrusted upon your team. Culture is how everyone treats each other, how they talk to each other, how they treat your patients, how they talk to your patients, how much they care, how much they trust each other, how well they handle conflicts and challenges. Culture is about honest communications, accountability, responsibility, treating everyone right and having ownership of their role and a focus on solutions not problems. In this practical session Ron Myers and Pam Underdown will share the strategies that you can apply to your practice to help you create an engaged, positive and happy team.

You will learn how to create a culture of integrity, excellence, communication and high performance – so that your practice will not only survive but thrive.