The mission of HSCAMP is to provide Health and Social Care providers with the tools and insights to turn dissatisfied patients into satisfied patients and to provide an independent adjudication service for patients who are not satisfied with the resolution proposed by the Health and Social Care providers’ internal complaint process.
If patients have a favourable result, they will share their experience with friends and family, which can lead to new business. But if they have an adverse result, patients will complain, and if their complaint cannot be resolved, they have no choice but to seek redress from the Courts if there is no independent complaint adjudication service available.
HSCAMP has developed a complaint management offering for healthcare providers that provides fairness for patients while encouraging them from immediately turning to a “no win no fee” solicitor, effectively safeguarding the practice from incurring substantial costs until a determination of liability is made against the provider.
HSCAMP Membership Offering
HSCAMP helps healthcare providers resolve patient complaints efficiently, preventing premature legal action.
Adjudication
For complaints unresolved in-house, HSCAMP assigns an independent adjudicator to manage the process and address key issues.
Complaint Resolution
HSCAMP works with both patient and provider to reach a fair settlement quickly, assessing complaint merits without full adjudication.
Complaint Policy Tools
Members get access to templates and resources, including complaint policies, checklists, apology letters, and a patient lifetime value calculator.
Complaint Strategy Advice
HSCAMP reviews complaint letters and provider responses, offering resolution options, legal risk guidance, and strategies to prevent escalation.
