I have been a client of skin medical at the Manchester clinic for the past 8-9 years for laser hair removal on my face. I used to have a lot of facial hair and the team at skin medical had been great for years. They really boosted my confidence and the results were great. For the…
Dear Zeenat,
I am pleased to read that you do appreciate the quality of clinical care and treatment results you experienced with Skin Medical practitioners over the past 8 to 9 years.
Your disappointment you report relates to the clinic's inability to reschedule our appointment that you cancelled on the day.
I have fully investigated the circumstances including receiving written statements from two staff members that you spoke to.
I note that we:-
a) offered you a later appointment same day b) appointment on another day with alternative practitioner,
c) offered to put you on our cancelled appointment list.
Unfortunately none of these options where acceptable to you.
In conclusion, whilst I appreciate that you as a Doctor, working in A&E having worked extended shifts accumulating 40 hours over Christmas eve, Christmas day and Boxing day, wished you re-schedule your appointment on 27 December.
I strongly believe that the alternatives the staff members offered where appropriate given the circumstances considering our obligations to other patients who have booked their appointments in the coming days and the holiday arrangements for our practitioners over the New Year period.
This conclusion is further supported by the fact that you subsequently did attend your original appointment on the 27 December.
It is recommended that you reflect on your own priorities between your work responsibilities and what you consider to be essential aesthetic treatments at a time that suits you.
Careful consideration of your actions and the impact upon others could be a learning opportunity in your professional and social circles.
I do hope you take this feedback in the positive manner in which it is made. If you wish to discuss our feedback further then please contact me on 0161 839 7663.
Helen Smith
Manchester Clinic Manager
Skin Medical