"Went for a consultation with Georgina for lip fillers and was informed they do not charge by the mL but by the final desired outcome. Had an appointment with Lisa who I informed I wanted a natural but noticeable look. I went to see Lisa three times and she was still unable to get the desired outcome. I was then fobbed off to Jenny O'Neill who is the clinic director. She was patronising and unprofessional and said I had a 'gummy smile' in which she offended me highly about my appearance which was highly affected me. I was told I needed Botox to get the look I wanted which was just fuller lips. I am aware that this would not sort out my problem. When I replied no Jenny then offered to put more filler in using a cannula for £400. I then replied the only reason I went to them was since they do not charge by the mL. Jenny then replied 'do you think it is fair we can keep treating you for free'. I replied do you think it is fair I was offered something that was not delivered by your staff? Then I asked to complain to Jenny's professional regulator which she has refused to give details about. She then said I will do it for free when I said I would complain. I asked her if she could treat me that evening she replied she had patients to see. I was able to notice from her body language she was being untruthful so at 7.06pm I saw her leave in her black Range Rover which confirmed what I thought and principal of trust has diminished. Will have to take this further not happy !"