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Clinics spend hundreds, if not thousands of pounds a year on training courses for medics, therapists and their marketing/clinic management team – but receptionists can often be overlooked. Effectively training new full and part time reception staff can be an, often missed, critical factor in maximising conversion of phone enquiries to actual consultations within an aesthetic clinic. Ron gives examples of poor training, and introduces a new tool to help you maximise the effectiveness of your front-line customer facing staff.
Visit the Consulting Room Academy to access our online Receptionist Training modules.