Podcast: Maximise Your Patient Retention Rate

Mr Adrian Richards is a Consultant Plastic & Cosmetic Surgeon and is Medical Director at The Private Clinic of Harley Street. He trained in Oxford and London.

n the 3rd of our series on Practice Management Adrian talks to Ron Myers, Director of www.consultingroom.com who has many years of experience in the Aesthetics industry in the UK.

In this Podcast Ron discusses maximising patient retention.

Topics covered include:

The best way to greet patients in your practice
Whether they should be called patients or clients
Tips to help you in the consultation itself
When to schedule the next appointment
How to communicate with your patients between appointments
How to record and measure your patient retention rate

Useful Links:

www.surveymonkey.com

www.mailchimp.com

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