Gilly Dickens is the Managing Director of Aesthetic Response.
Gilly Dickons launched Aesthetic Response in 2011 to provide a unique, expert enquiry handling and diary management service to UK aesthetic practices. Gilly’s extensive insight into the aesthetic arena arises from a career spanning 34 years in client servicing, with both TMG and Allergan.
As a result of bringing together experience from multiple roles, including client-facing, marketing, and clinic management, Gilly identified the need for a high-quality, professional support service for aesthetic practitioners. As the sector's first dedicated call and enquiry management company, Aesthetic Response has gone on to support 100’s of clinics across the UK and Ireland, booking thousands of appointments on their behalf. Through delivering exceptional customer service, AR's award-winning support is proving instrumental in aiding aesthetic practitioners to accelerate the growth of their businesses.
AR’s management of thousands of enquiries a year on behalf of valued clients enables Gilly to share a unique and valuable insight into the constantly evolving aesthetics sector and the challenges business owners face in this increasingly competitive marketplace.
More recently, Gilly has taken the insights, learnings and skills of the AR team to create a training hub for front-of-house receptionists, helping aesthetic practices to up-skill and retain valuable staff members.
To find out more email clientservices@
09
May
2024
Thirteen years ago, Aesthetic Response embarked on a remarkable to provide great call and enquiry handling for aesthetic practices.
08
May
2024
Why would you pay someone to do something that you can do better yourself for less or even nothing?
29
Apr
2024
In these increasingly challenging times client retention is becoming more important than ever.
